Service Reception Advisor
Western Toyota - Newbridge
Up to £20,000 plus bonus DOE
This is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art working facilities, competitive salary packages, benefits and industry leading training. We work with 14 brands across 35 sites with just over 1500 employees.
Due to internal promotion we are seeking an experienced automotive service advisor to join our established team at our Toyota Super Centre based at Newbridge.
You will be required to manage your daily customer diary, offering assistance and advice on all required work, along with our added value products. You will have full interaction with the customer from booking right through to pre call/on the event day, to invoicing and then 2 day follow up call to ensure that the visit met with their expectations. The main objective of this role is to provide efficient customer care with a professional outlook to up-selling Toyota products.
What does the job entail?
To greet customers in a courteous and efficient manner, both in person and by telephone
To assess the customers’ needs and requirements
To advise on service and/or repair requirements and sell additional products and services
To maintain up-to-date knowledge of vehicle service, repair and warranty policies and product changes.
To supply accurate estimates for servicing and repairs, ensuring the customer is aware of costs and timescales involved
To accurately record and communicate customer work instructions to the Workshop Controller / Technician
To monitor progress in workshop to ensure promised delivery times are met
To load the workshop to the optimum level
To contact customers for authorisation if additional work is necessary
Prepare and present invoices and obtain payment
Maintenance of customer record system and use to follow up customers
Deal with customer complaints as prescribed, within authority limits and review with manager
Maintain reception area to a high standard, ensuring displays, prices, etc. are current
To monitor job status against required completion times in conjunction with Workshop Controller.
To communicate with the Workshop Controller when completion time will or will not be met and inform the customer in good time.
Maintenance of customer records and use to follow up customers
Must be comfortable upselling extra work and have an understanding of the motor /HGV industry
Assistance with any other task as directed
What are we looking for?
2 years previous automotive industry experience, preferably in a franchise dealer aftersales environment.
Excellent selling skills
Excellent listening skills
Good communication skills, both written and verbal
In addition we offer first class employee benefits scheme such as:
Employee discount scheme with 1600 high street/online retailers
You can enjoy uncapped monthly bonus potential, with paid overtime and also the opportunity to progress your career within 1 of Scotland's best dealer groups.
Option to staff savings scheme
Child care vouchers
Cycle to work scheme
Excellent discounts on new and used car purchases
30 days annual leave which increases with length of service
Family days out
Company Sick pay
Staff Intro referral scheme